Account Center

I keep getting a Distance Sensor Exception warning when trying to auto measure. Have tried resetting sensor and taking off and reinstalling.The laser head moves up instead of down when it is trying to auto measure, then starts clicking and sends error. Error code is M363 S5.  Brand new machine… error during the tutorial.  Using XCS. Firmware, updated, software deleted, reinstalled.  Edit it does the same thing, whether with XCS or Lightburn.  Thanks for any help you can offer.