Issue description
When you use the xTool P2 laser machine, if an exception happens, you'll see an error code pop-up window in the XCS (xTool Creative Space) Software. In this article, we list the error codes and the guide for reference.
Error code: Z-axis driver exception
Please refer to this guide for troubleshooting.
Error code: U-axis driver exception
Please refer to this guide for troubleshooting.
Error code: Safety lock locking exception
Please refer to this guide for troubleshooting.
Error code: Safety lock unlocking exception
Please refer to this guide for troubleshooting.
Error code: Fan current too low
Please refer to this guide for troubleshooting.
Error code: Fan current too high
Please refer to this guide for troubleshooting.
Error code: X-Axis Homing Failure
Please refer to this guide for troubleshooting.
Error code: Y-Axis Homing Failure
Please refer to this guide for troubleshooting.
Error code: Z-Axis Homing Failure
Please refer to this guide for troubleshooting.
Error code: Water tank flow too low
Please refer to this guide for troubleshooting.
Error code: Water-cooled fan exception
Please refer to this guide for troubleshooting.
Error code: Air pump current exception
For P2, please refer to this guide for troubleshooting.
For P2S, please refer to this guide for troubleshooting.
Help us improve
If this article or video doesn't effectively assist you in resolving the issue, please let us know by clicking the “No” button in the “Was this page helpful?” section below, and leave your feedback in the pop-up suggestion box. Our knowledge base team will review it and consider it for future updates.
Still need help?
If you need any human assistance, please create a ticket by clicking the “Submit a Ticket” in the “Help Ticket” section below. Our service team will get back to you in 1 business day via E-mail.