Why is the Smart Fill Function not Working?
Updated Sep 15,2023
Updated Sep 15,2023

There is a function description for the Smart Fill function, which is a useful tool for batch processing.

If you haven’t read it, click the link below:

What is the Smart Fill Function and How to Use it?

 

If you use the function just fine, congrats!

If you ran into some problems during the process, please read on for solutions:

 

The smart fill function enables the device to recognize materials of the same shape, color, and specifications and process them all at once.

 

Causes and solutions for processing errors:

Possible cause 1

The baseplate is dirty or there are too many scratches on the baseplate. Therefore, the image cannot be recognized correctly.

Solution: Please check and clean the baseplate. You can also cover the scratches with black tape or ink to create a black background.

 

Possible cause 2

The color of the materials is too similar to that of the baseplate, making it difficult for the camera to recognize the materials.

Solution: Please paint the materials with white water-soluble paint before processing.

 

Possible cause 3

The lens of the camera is dirty, causing the images captured by it to be unclear or overexposed.

Solution: Please clean the lens of the camera with a cotton swab moistened with alcohol.

 

Possible cause 4

The materials’ color or size is different, while M1 can only batch-process one kind at a time.

Solution: Please categorize the different materials and batch process one kind at a time.

 

Possible cause 5

The design elements are not placed on the materials.

Solution: Please place your design elements on every material piece, and then click Smart fill.

 

Was this page helpful?
7 out of 19 found this helpful
Help Ticket
Use this help ticket to submit your issue. We will respond within 1 business day
Submit a Ticket
Help Ticket
Use this help ticket to submit your issue. We will respond within 1 business day
Submit a Ticket
Copyright © 2024 xTool All Rights Reserved.
Call Us
Service Time
Mon-Fri,9:00-18:30 PDT
Pre-sales Hotline
+1(970)638-7030
Customer Service Hotline
+1(775)587-7760
Email Us
Service Time
Mon-Fri,9:00-18:30 PDT
Pre-sales and shipping related
vicky@info.xtool.com
vicky@xtool.com
After-sales and shipping related
support@info.xtool.com
support@xtool.com
Technical Support
support@info.xtool.com(US)
support@xtool.com(US)
support.eu@xtool.com(EU)
support.uk@xtool.com(UK)
Brand Cooperation
If you want to cooperate with
xTool on causes like education,
public welfare, innovation, etc.,
or if you want to review our
machines, please email
partner@xtool.com
US headquarter
XTL US INC. 16035 Arrow Hwy.
Irwindale. CA91706
Copyright © 2024 xTool All Rights Reserved.