STEP 3: Check Wi-Fi frequency compatibility

The following xTool models only support 2.4 GHz Wi-Fi: F1 Ultra, F1, M1 Ultra, M1, D Series, S1, and P2 Series.

• Check if your router is set to 2.4GHz.
  • If your router is set to 5 GHz, switch to 2.4 GHz.
  • If already set to 2.4 GHz, proceed to Step 4.

To verify your router's frequency:

• For macOS:
  • Connect to your Wi-Fi network.
  • Navigate to the Wi-Fi icon on the top right bar.
  • Hold down the "⌥ Option key" and click on the "Wi-Fi icon".
  • A window will pop up.
  • Navigate to the "Channel" information where the text will display either 5 GHz or 2.4 GHz.
    
    
     
• For Windows:
  • Connect to your Wi-Fi network.
  • Navigate to the Wi-Fi icon on the bottom right side of the screen.
  • Click on "Properties".
  • The "Settings" window will pop up. Scroll down to the "Properties" section.
  • The "Network band" will indicate whether the frequency is 5 GHz or 2.4 GHz.

STEP 4: Check for proxy settings

Ensure your computer is not using a proxy, as this can interfere with device detection.

• If a proxy is enabled, turn it off and try connecting again.
  • On Windows, navigate to Settings > Network & internet > Proxy to check and adjust settings if needed.
  • On macOS, navigate to Settings > Network > Wi-Fi > Details > Proxies to check and adjust settings if needed.

• If no proxy is enabled, continue to Step 5.

 

STEP 5: Check application permissions (for macOS 15.0 or above)

Verify if your macOS has settings that restrict xTool Creative Space from discovering local network devices.

• If restrictions exist, change the settings to allow xTool Creative Space to detect local devices.
• If no restrictions exist, proceed to Step 6.

 

To check your local network device settings:

• Go to Settings > Privacy & Security > Local Network.
• Ensure that xTool Creative Space has network access; otherwise, the machine cannot connect to the computer.
  • If the local network access is disabled, toggle the switch to enable it, allowing the software to access your local network.

 

STEP 6: Update xTool Creative Space (XCS)

If this is a new laser device, ensure you’ve downloaded the latest version of xTool Creative Space (XCS).

• If not, download the latest version from the official xTool website at https://www.xtool.com/pages/software or through XCS.
• If none of these steps resolve your issue, please contact xTool Customer Service for further assistance.

 

Additional steps:

If none of the above steps resolve your issue:

• Try restarting both your laser device and xTool Creative Space (XCS).
• Alternatively, you may resort to a USB cable connection for operation.

If none of these steps resolve your issue, please contact xTool Customer Service at support@xtool.com for further assistance.