Issue description

• If your laser device is not being detected when connected to your computer via USB, this guide provides a series of troubleshooting steps to help you resolve the issue.

Important note

• Please note that S1 does not support Windows 8 systems, which may result in issues with USB device detection.

Troubleshooting

STEP 1: Refresh the device list

• If you receive a "Can't find device connected through USB" message quickly after attempting to connect, click the “Refresh” button and wait approximately 30 seconds.
• If the device is still not detected, proceed to Step 2.

STEP 2: Check the USB cable

Verify that the USB cable you’re using is the one provided with your xTool device and check for any damage.

• If it is not the original cable or if it appears damaged, replace the cable. For a replacement, please contact xTool Customer Service.
• If it is the correct and undamaged cable, go to Step 3.

STEP 3: Verify USB connections

Ensure that the USB cable is securely connected to both the computer and the laser device.

• If the connection is not stable, adjust as needed.
• If the connection is stable, move to Step 4.

STEP 4: Check docking station (if applicable)

For macOS users connecting through a docking station, check if the docking station itself has issues or is connected properly to the correct port.

• If there is an issue with the docking station, try a replacement.
• If the issue persists, continue to Step 5.

STEP 5: Verify Driver Installation

To verify the driver:

• Option 1: Go to xTool Creative Space settings => File Setting =>Developer mode. If the "Installed" buttons on the "Install driver" section are gray, it indicates their proper installation.
• Option 2: Connect the USB and open the Device Manager on your computer to check the device driver status. For more details, refer to your device’s setup guide: Troubleshoot "Device not found" for xTool Engravers.

STEP 6: Check antivirus or firewall settings

Ensure that your antivirus software or firewall isn’t blocking the xTool device connection.

• If so, adjust the settings in the software to allow the device connection.
• If it’s not blocked, go to Step 7.

If this is a new laser device, ensure you’ve downloaded the latest version of xTool Creative Space (XCS).

• If not, download the latest version from the official xTool website at https://www.xtool.com/pages/software or through XCS.
• If none of these steps resolve your issue, please contact xTool Customer Service for further assistance.