Issue description

• If you're unable to connect to Wi-Fi or can't locate the Wi-Fi name during setup, follow this guide to troubleshoot common issues.

Wi-Fi network not found

• If the intended Wi-Fi network name does not appear, try switching to a Wi-Fi network with a stronger signal.

Wi-Fi network found, but setup fails

• If you can see the Wi-Fi network but the configuration fails, please follow the steps below to resolve the issue:

STEP 1: Verify Wi-Fi network consistency

Ensure that the Wi-Fi network your computer is connected to is the same as the one configured for the laser device.

• If the computer is connected to a different Wi-Fi, switch to the same Wi-Fi network.
• If it is the same network, proceed to the next step.

STEP 2: Check Wi-Fi frequency compatibility

The following xTool models only support 2.4 GHz Wi-Fi: F1 Ultra, F1, M1 Ultra, M1, D Series, S1, and P2 Series.

• Check if your router is set to 2.4GHz.
  • If your router is set to 5 GHz, switch to 2.4 GHz.
  • If already set to 2.4 GHz, proceed to the next step.
• To verify your router's frequency:
  • For macOS:
    • Connect to your Wi-Fi network.
    • Navigate to the Wi-Fi icon on the top right bar.
    • Hold down the "⌥ Option key" and click on the "Wi-Fi icon".
    • A window will pop up.
    • Navigate to the "Channel" information where the text will display either 5 GHz or 2.4 GHz.
       

• For Windows:
  • Connect to your Wi-Fi network.
  • Navigate to the Wi-Fi icon on the bottom right side of the screen.
  • Click on "Properties".
  • The "Settings" window will pop up. Scroll down to the "Properties" section.
  • The "Network band" will indicate whether the frequency is 5 GHz or 2.4 GHz.

STEP 3: Check for special characters in the Wi-Fi name

Ensure the Wi-Fi name does not contain special characters such as ', ", !, or \.

• If it does, modify your router's Wi-Fi name.
• If not, proceed to the next step.

STEP 4: Verify Wi-Fi password

Ensure the Wi-Fi password has not been modified or entered incorrectly.

• If it has changed, re-enter the correct password.
• If the password is correct, proceed to the next step.

STEP 5: Check password length

Ensure the Wi-Fi password does not exceed 32 characters.

• If it exceeds this limit, shorten the password.
• If it’s within the limit, proceed to the next step.

STEP 6: Check router security settings

Ensure your router is set to WPA2 or WPA encryption (not WPA3).

• If it’s set to WPA3, change it to WPA2 or WPA. For how to tweak your router security settings, refer to the User Manual of your router.
• For how to verify your router security settings, refer to the procedures in STEP 2.

Additional Steps:

If none of the above steps resolve your issue:

• Try restarting both your laser device and xTool Creative Space (XCS).
• Alternatively, you may resort to a USB cable connection for operation.