What do we need

XCS software version

1. Within xTool Creative Space 2.0 (XCS), navigate to the top left corner and click the X icon to locate “Settings”.
   
2. In the “xTool Creative Space settings”, locate the “About XCS” tab where you may find your current software version.

• The current software version is delineated below.
  

Firmware version

1. Within xTool Creative Space 2.0 (XCS), click the gear icon on the top right corner.
2. Navigate to the "Basic info" tab and scroll down the list to access your firmware version.

XCS debug file

To glean the debug record, follow these steps:

1. Click the X icon in the top left corner.
2. Navigate to the “File Setting” section.
   
3. In the “Log level” setting, select “debug”.
4. Click "Open" and navigate to the folder containing the debug records.
   
5. You will find the debug files exported to your computer storage.
   

• Please forward us the debug files from the day before the issue occurred to the day after.

XCS project file

To export the XCS processing file, follow these steps:

1. Click the X icon in the top left corner.
2. Navigate to the “File” section.
   
3. Select “Save as…” to save the XCS project file.
   

• This file includes important information such as processing mode and parameters that you are engaging to help us better identify the cause of the issue.

Work log

1. Click the gear icon in the top right corner.
2. Navigate to the “Working info” tab from where to locate the “Export” button next to “Work log”.
   
3. Click the “Work log” button. A “Save as” prompt window will pop up. Save the file named “xcs_m1ultra_log” to your chosen directory.
   
4. Open "File Explorer" and use the search box in the top right corner to search for “xcs_m1ultra_log” to find the location of the saved work log.
   
   
5. Open the “xcs_m1ultra_log” folder and locate the “xcs_device_log.gz” compressed file. This is the work log we need.

Machine serial number (SN)

• Find your M1 Ultra’s serial number (SN) on the label located at the back of the machine (see the image below).

PC specification

View your computer system information by following these instructions:

For Windows users：

1. Press the "Win + R" keys to open the Run command window.
   
2. Type "dxdiag" in the search field and click OK.
   
3. The system information will appear in the pop-up window as below.
   

For Mac users：

1. Choose Apple menu > System Settings, then click General in the sidebar. (You may need to scroll down.)
2. Click About on the right, then click System Report.

Laser module serial number (SN)

• Locate the laser module’s serial number (SN) on the module itself (refer to the image below).

Ink module serial number (SN)

• Locate the ink module's serial number on the label of its package.

Ink cartridge serial number (SN)

• Locate the ink cartridge's serial number on its top.