Troubleshooting FAQs on Operating xTool S1 with Lightburn
Updated Dec 19,2023
Updated Dec 19,2023

Things to Know Beforehand:

  • LightBurn is a third-party software not developed by xTool. It has a different logic for file transmission, Gcode processing, etc., compared with XCS.
  • Extensive tests and firmware adjustments were made for xTool products to be compatible with Lighburn. However, in some cases, there could still be problems using LightBurn with xTool machines.

Note: If there is an issue with Lightburn usage or processing, exit and try using XCS for the same task.
Do not have Lightburn and XCS run at the same time, especially when a job is in progress.

 

FAQs

1. What to do if there is garbled text on Lightburn?

  • If you see garbled text on the Console of Lightburn, it's usually caused by a wrong device config file.
  • Please make sure the imported config file is correct for the machine you are using (as shown below).

 

2. Why does the laser module jitter or the engraving depth look inconsistent for bitmap pictures?

  • Due to the difference between the Gcode file generated by Lightburn and that generated by XCS, it's recommended to use XCS to avoid jitters or unstable laser module movements.
  • The deepening of the engraving occurs when the Constant Power Mode is enabled in LightBurn. When the laser module decreases in speed during processing and the power doesn't change, it leaves darker marks. If you need to use Lightburn to process bitmaps, turn Constant Power Mode off in the Lightburn software.

 

3. When you pause or resume a job in Lightburn, the annular indicator on the machine doesn't show the status accordingly.

  • For example, the annular indicator may still show the job is in progress even if Lightburn shows it's paused and the laser module has stopped processing.
  • The issue is due to the commands from LightBurn not being transferred to the machine in a timely manner. If this issue occurs, please try using XCS instead.

 

Contact Us

If you have any questions, feel free to contact us at: support@xtool.com
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