Products
More Support
Connect
xtool.com
Welcome to xTool Community Support
xTool D Series
Latest Software update gives kernel32.dll error
toocon
Published on Nov 13,2024
3
95
  • My xTool product model (D1 Pro 20 watt with IR head) version 
  • Latest version xTool-Creative-Space-2.2.23-2024-10-11-11-14-30
  • Replaced  xTool-Creative-Space-1.7.8-2023-11-17-46-35
  • Windows 7 Home SP 1
  • Aspire 5759 X64  I5 Generation
  • The latest version was installed after the previous version was completely uninstalled and the computer retarted. 
  • Got the following error message when I ried to run the software. ("The procedure entry point DiscardVirtualMemory could not be located in the dynamic link library KERNEL32.dll")
  • To troubleshoot the issue, the previous version was completely uninstalled and the computer retarted prior to the installation of the latest version. Got the same message agai…software would not run.
  • Reverted back to the old version after removing the upgrade….no error message at all.
  • Has anyone encountered this and more importantly, is there a fix?
  • Thank-you 
Preview
Attach Files
  • Error xcs.jpg
    • Software
    Copyright © 2024 xTool All Rights Reserved.
    Call Us
    Service Time
    Mon-Fri,9:00-18:30 PDT
    Pre-sales Hotline
    +1(970)638-7030
    Customer Service Hotline
    +1(775)587-7760
    Email Us
    Service Time
    Mon-Fri,9:00-18:30 PDT
    Pre-sales and shipping related
    vicky@info.xtool.com
    vicky@xtool.com
    After-sales and shipping related
    support@info.xtool.com
    support@xtool.com
    Technical Support
    support@info.xtool.com(US)
    support@xtool.com(US)
    support.eu@xtool.com(EU)
    support.uk@xtool.com(UK)
    Brand Cooperation
    If you want to cooperate with
    xTool on causes like education,
    public welfare, innovation, etc.,
    or if you want to review our
    machines, please email
    partner@xtool.com
    US headquarter
    XTL US INC. 16035 Arrow Hwy.
    Irwindale. CA91706
    Copyright © 2024 xTool All Rights Reserved.