Welcome to xTool Community Support
xTool M1
All engraving is off
womack.jonathan
Published on Oct 6,2024
3
226

Hello. All of my engravings are now nowhere close on wood as to where they are on camera. This was randomly happening for a few months, now it is every job. The machine is effectively useless now, as I can't waste anymore time, wood or money on it. Here are examples. You see on camera where the engraving is supposed to be, in the second picture where the engraver is now putting it. In the third picture, I flipped the wood over as that side was now ruined, began the job and canceled it. You can see how far off the engraving is. How do I fix this?

Preview
Hardware
Copyright © 2024 xTool All Rights Reserved.
Call Us
Service Time
Mon-Fri,9:00-18:30 PDT
Pre-sales Hotline
+1(970)638-7030
Customer Service Hotline
+1(775)587-7760
Email Us
Service Time
Mon-Fri,9:00-18:30 PDT
Pre-sales and shipping related
vicky@info.xtool.com
vicky@xtool.com
After-sales and shipping related
support@info.xtool.com
support@xtool.com
Technical Support
support@info.xtool.com(US)
support@xtool.com(US)
support.eu@xtool.com(EU)
support.uk@xtool.com(UK)
Brand Cooperation
If you want to cooperate with
xTool on causes like education,
public welfare, innovation, etc.,
or if you want to review our
machines, please email
partner@xtool.com
US headquarter
XTL US INC. 16035 Arrow Hwy.
Irwindale. CA91706
Copyright © 2024 xTool All Rights Reserved.