To help you navigate the image-importing process, we've compiled some frequently asked questions and their solutions.

What file formats can I export from xTool Creative Space? 

You can export your projects in the following formats:

• SVG
• XCS Project

The exported SVG files can be further edited or resized in other software designed to work with SVG formats.

 

Is there a size limit for image files in xTool Creative Space?

There is no strict limit on the size of image files in xTool Creative Space. The capacity to handle larger or more complex images depends on your computer's performance. Higher-specification computers can process larger and more detailed images.

 

What should I know about the complexity of SVG images?

The complexity of an SVG image is determined by the number of curves it contains rather than its file size alone. This means that even if an SVG file is not large in size, having too many curves may prevent it from opening properly in the software.

 

How to fix ‘The file can’t be opened’ error in XCS?

First, please make sure you update to the latest XCS version and the image format is supported by XCS.

Then, try importing the image to Inkscape and exporting it in the original format.

If the issue persists, contact our after-sales services at support@xtool.com for assistance.

What should be done about the lengthy parsing time and operation lag after importing images?

• Please make sure you update to the latest XCS version.
• Compress the bitmap image using some tools like Google’s online open source compression tool
• For SVG/DXF images with multiple elements, import them to Inkscape, select the part to be processed, and choose "Export Selected."

• For engraving, convert SVG to PNG in Inkscape and adjust the resolution if needed. The default resolution is 96 DPI. If the image is not sharp enough, you can increase the value to 150 or 150+ DPI.

Reminder: When you export the image as PNG file and import PNG to XCS, XCS will process it as a bitmap. Therefore, the only option is engraving.

How to reduce the file size of SVGs from drawing websites?

Import the SVG to Inkscape and export it in Plain SVG format to remove unnecessary data.

How to improve your computer's performance for handling complex images?

• Close memory-intensive software.
• Ensure your laptop is plugged in and power-saving mode is disabled.
• Consider upgrading your hardware to meet these recommended specifications:
  • System: 64-bit Windows 10 or macOS Mojave12
  • Processor: Intel Core i5-6600K or AMD Ryzen 5 1600
  • RAM: 16 GB
  • Graphics card: NVIDIA GeForce GTX 1060 3GB or AMD Radeon RX 580 4GB
  • Available storage space: 10 GB

How to handle text in SVG?

XCS is not able to process text in SVG, so the text in SVG will not be displayed in this case, while other graphics will be displayed as usual.

• Open the SVG in Inkscape, select the text, and convert it to paths.
• Export the file as a Plain SVG and import it into XCS.

Reminders: After converting text to paths, you will no longer be able to edit the text, you can only edit it as an image.

How to address SVG parsing errors?

• Open the SVG in Inkscape, select all graphics, and convert them to paths.
• Export the file as Plain SVG for use in XCS.

How to deal with 'G-code is too large' prompts after importing images?

• Compress the image or reduce its dimensions (width and height).
• Adjust the engraving lines per cm.
• Process the job in multiple passes.

Need further assistance?

For direct support, submit a ticket via the "Submit a Ticket" button in the "Help Ticket" section below. xTool Customer Service will respond to your inquiry by email within one business day. 

To ensure an efficient resolution, please include:

• A detailed description of the issue,
• Video evidence (if applicable), and
• Any troubleshooting steps you have already attempted as well as relevant findings.

Providing this information will help xTool technical support engineers resolve your request promptly.

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