About this guide:

In this guide, you can find some solutions to issues you may encounter when purchasing the machine, especially regarding its specifications.

Issue description:

Buying machines meant for a different country can cause issues with dispatching due to voltage and plug differences.

Normally, if this kind of problem occurs, customer service will email to verify specifications before dispatching.
If you find the problem yourself and customer service hasn't had a chance to contact you, you can create a ticket by clicking the "Submit a Ticket" in the "Help Ticket" section below for further assistance.
The voltage standards used in the United States, Canada, Europe, Australia, and the United Kingdom are approximate as follows:
- the U.S./Canada: 110 V
- Europe: 230 V
- Australia: 220 V
- UK: 230 V

Some European countries such as Ireland, and Cyprus are using British standard plugs.

Normally, we will provide an adapter for customers in the EU who use British plugs.
However, if the adapter is out of stock, our customer service will email to verify the specifications or provide another solution before dispatching.
If customer service hasn't had a chance to contact you, you can create a ticket by clicking the "Submit a Ticket" in the "Help Ticket" section below for further assistance.
EU residents who use British standard plugs may need an adapter when buying machines from the European site. See the table below:

Introduction:

Specifications for the machine include the required voltage and plug type.
For information on plug and voltage specifications used in countries worldwide, please visit the International Electrotechnical Commission (IEC) website through the link we provide: https://www.iec.ch/world-plugs.
Select your country on their website to find the relevant information.
Below, we've included some of the specification information you may need.

Plugs

Officially sold machines are currently accompanied by the following main types of plugs.

voltages

Currently, indoor electricity in different countries around the world operates on two types of voltages: AC 100 V to 130 V and AC 220 V to 240 V.

The voltage standards used in the United States, Canada, Europe, Australia, and the United Kingdom are approximate as follows:

the U.S./Canada: 110 V
Europe: 220 ~ 230 V
Australia: 220 V
UK: 230 V

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Type A is mainly used in the USA, Canada, Mexico & Japan.
Type G is mainly used in the United Kingdom, Ireland, Malta, Malaysia, Singapore, and the Arabian Peninsula.
Type F is used almost everywhere in Europe and Russia, except for the UK and Ireland.
Type I is mainly used in Australia, New Zealand, China's Mainland, and Argentina.

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