Issue Description

The laser tube won't light up when trying to process after turning on P2.

A picture of a properly functioning laser tube is shown below.

Attention: Do not touch the laser tube when it is illuminating.

Note: For the video tutorial on removing the casing of P2, refer to the following article:
https://support.xtool.com/article/949

#1 Adjust the Laser Power Setting

• As the laser tube ages, more power will be needed for the same level of laser activation as before.
• Try to process by increasing the power to 80%, and observe if the laser tube will light up.

#2 Check for Cracks of the Tube

• Disconnect the power supply of the machine and remove the rear upper cover by referring to the tutorial in the note.
• Inspect the laser tube for any cracks, both inside and outside. If any cracks are found, replace the tube.

#3 Check the Cable and Connection

Disconnect the power supply of the machine and remove the left and the right plates by referring to the video tutorial in the note.

• Inspect the cable as shown in the picture below for any signs of breakage or detachment.
• Check if there is any looseness in the cable connection at both ends as shown.

Fix it or replug the cable to ensure a proper connection.

#4 Check the Power Supply of the Laser Tube

1. Disconnect the power supply of the machine and remove the right plate by referring to the video tutorial in the note.
2. Power on P2 and observe if the indicators on the power supply of the laser tube light up normally.
3. When the machine is on standby, the upper indicator should glow faintly in red and the lower indicator should light up in orange.
4. If you are not sure if the indicators light up as normal, take a video of them and send it to the after-sales support team for further analysis.

#5 Replace the Laser Tube

If none of the above works, the laser tube may be faulty. Please record a video of the problem, gather the troubleshooting steps you have taken, and get in touch with our after-sales support team at support@xtool.com for further assistance.